Payment Policy

This Payment Policy outlines how transactions are processed at Moments By Trillionz and the rigorous measures we take to ensure your financial information remains secure.

1. Secure Checkout & Transparent Pricing

Payment is required in full at the time of purchase. All transactions are conducted in British Pounds (GBP £). Before finalising your order, the checkout page will clearly display the total cost, which includes:

  • Product Price: All prices displayed on our website are inclusive of VAT. The price you see on the product page is the price you pay.
  • Shipping Fees: Standard UK shipping is free on orders over £50.00, or a flat rate of £4.95 for orders below that threshold.
  • No Hidden Fees: We do not apply any surprise handling surcharges, restocking fees, or hidden taxes at the final stage of checkout.

2. Accepted Payment Methods

For your convenience and security, we accept a wide range of globally recognised payment methods:

  • Credit/Debit Cards: Visa, Mastercard, American Express, Visa Electron, Discover, JCB, and Diners Club.

3. Industry-Standard Security

Your financial security is our top priority. Our website uses multiple layers of protection:

  • SSL Encryption: We use Secure Socket Layer (SSL) technology to create a secure connection for all data transmission. You can verify this by the "https" and padlock icon in your browser's address bar.
  • PCI-DSS Compliance: Our payment processing is fully PCI-DSS compliant. This means we adhere to the highest international security standards for handling credit card information.
  • Data Privacy: Moments By Trillionz does not store, process, or have access to your full credit or debit card details on our local servers. All payments are handled by secure, third-party payment gateways.

4. Order Confirmation & Processing

  • Instant Receipt: You will receive an automated Order Confirmation Email immediately after successful payment, containing your transaction summary.
  • Handling Time: As our products are often bespoke (personalised keepsakes) or perishable (fresh flowers), processing typically takes 1–2 Business Days.

5. Official Business Details

  • Store Name: MOMENTS BY TRILLIONZ
  • Registered Company Name: MOMENTS BY TRILLIONZ BRADFORD LIMITED
  • Company Number: 14811654
  • Business Address: 969 Leeds Road, Bradford, BD3 8JB, United Kingdom
  • Email: support@momentsbytrillionz.co.uk
  • Phone: +44 7867 633536