PAYMENT POLICY

This Payment Policy outlines how transactions are processed at Moments By Trillionz and the measures we take to ensure your financial information remains secure.

1. SECURE CHECKOUT & TRANSPARENT PRICING

Payment is required in full at the time of purchase. All transactions are conducted in British Pounds (GBP £). Before finalizing your order, the checkout page will clearly display the total cost, which includes:

  • Product Price: The cost of your selected items (VAT included).
  • Shipping Fees: Free over £50, or a flat rate of £4.95 for smaller orders.
  • No Hidden Fees: We do not charge restocking fees or surprise handling charges at checkout.

2. ACCEPTED PAYMENT METHODS

We provide a secure and seamless checkout experience through our primary payment partners, Stripe and PayPal. We accept the following methods:

  • Credit/Debit Cards: Visa, MasterCard, Maestro, and American Express.
  • PayPal: Secure checkout via your PayPal account or guest checkout.

3. TRANSACTION SECURITY (SSL ENCRYPTION)

Your security is our top priority:

  • Encryption: Our website uses Secure Socket Layer (SSL) technology (look for the padlock icon in your browser address bar) to encrypt your data during transmission.
  • Data Privacy: Moments By Trillionz does not store or have access to your full credit or debit card details. All financial information is handled directly by Stripe and PayPal’s PCI-compliant secure servers.

4. ORDER CONFIRMATION & PROCESSING

  • Instant Receipt: You will receive an automated Order Confirmation Email containing your order number and transaction summary immediately after a successful payment.
  • Processing: As our products include bespoke items (like personalized balloons) and specialized gifts, orders are processed within 0–1 Business Days.

5. CONTACT INFORMATION

If you have any questions regarding your payment or a recent transaction, please contact us:

  • Legal Entity: MOMENTS BY TRILLIONZ BRADFORD LIMITED (Company No. 14811654)
  • Director: Nadine Soraya Bhatti
  • Email: support@momentsbytrillionz.co.uk
  • Phone: +44 7867 633536
  • Address: 969 Leeds Rd, Bradford, BD3 8JB, United Kingdom