These Terms and Conditions govern your use of the All About Moments website and your purchases. By accessing our website or placing an order, you agree to be bound by these terms.
1. Company Information
- Legal Entity: ALL ABOUT MOMENTS LTD
- Company Number: 15178136 (Registered in England and Wales)
- Director: Sumaira Hussain Khatoon
- Registered Address: 969 Thornton Road, Bradford, England, BD8 0JD
- Email: support@yellow-yak-645273.hostingersite.com
- Phone: +44 7521 718593
2. Pricing & Payments
- Currency & Taxes: All prices are displayed in GBP (£) and include UK VAT where applicable.
- Transparent Pricing: The price at checkout is the final price. We do not charge restocking fees or hidden handling charges.
- Payment Methods: Transactions are processed securely via Stripe and PayPal. We accept Visa, MasterCard, Maestro, and American Express.
3. Shipping & Delivery
- Territory: We ship exclusively within the United Kingdom.
- Order Cut-Off Time: 18:00 (6:00 PM) GMT.
- Handling Time: 0 – 1 Business Day (Monday – Saturday).
- Transit Time: 2 – 3 Business Days.
- Total Delivery: Estimated 2 – 4 Business Days.
- Local Pickup: Free collection is available from our Bradford boutique during business hours.
4. Right to Cancel & Returns
We comply with the UK Consumer Contracts Regulations.
- Standard Items: You have the right to cancel and return non-perishable and non-personalized items within 14 days of receipt.
- Exemptions: Due to their specialized nature, the following items cannot be returned unless they arrive damaged:
- Personalized Goods: Items customized with specific names, dates, or messages.
- Perishable Goods: Fresh flowers and inflated balloons.
- Damaged Goods: If an item arrives damaged, you must contact us at support@yellow-yak-645273.hostingersite.com within 24 hours with photographic evidence to qualify for a replacement or refund.
5. No Restocking Fees
In the event of an eligible return, All About Moments charges £0.00 Restocking Fees. Customers are responsible for return shipping costs for “change of mind” returns on eligible items.
6. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts. laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.